Shipping policy
Shipping Method & Delivery Time
The delivery time depends on the country of your shipping address.
| Shipping Method | Cost | Delivery Time | Courier |
| Standard Shipping | Calculated at checkout | 5-15 days | YunExpress |
| Fast Shipping | Calculated at checkout | 3-10 days | YunExpress |
Order Processing
Orders are typically processed and shipped within 2-3 business days after receipt.
Shipping Fees
We offer free shipping for all products in our store!
Tracking Information
Once your order ships, you will receive an automated email with tracking details. If your order includes multiple items, they may be shipped separately depending on size, and you will receive tracking information for each item.
Multiple Items
We strive to deliver all items in your order simultaneously. However, different shipping options may lead to items being sent separately. You will be notified via email when each item ships.
Address Changes
Unfortunately, we cannot change the delivery address once the order is in transit. However, you can cancel your order within 60 minutes and reorder with the correct details.
Important Note: If the wrong address is provided by the customer, resulting in a lost or unrecoverable package, the customer is responsible for the loss. Troou will not replace the order or issue a refund.
Taxes & Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Airlando. For further details of charges, please contact your local customs office.
Shipping Locations
We are using DHL/UPS/FedEx to ship our orders. At present, we are shipping to
| No. | Country Name |
| 1 | Denmark |
| 2 | Germany |
| 3 | Russia |
| 4 | France |
| 5 | Finland |
| 6 | Netherlands |
| 7 | Czech Republic |
| 8 | Croatia |
| 9 | Latvia |
| 10 | Lithuania |
| 11 | Luxembourg |
| 12 | Romania |
| 13 | Malta |
| 14 | Norway |
| 15 | Portugal |
| 16 | Sweden |
| 17 | Switzerland |
| 18 | Cyprus |
| 19 | Slovakia |
| 20 | Slovenia |
| 21 | Spain |
| 22 | Greece |
| 23 | Hungary |
| 24 | Italy |
| 25 | United Kingdom |
| 26 | Ireland |
| 27 | Estonia |
| 28 | Austria |
| 29 | Bulgaria |
| 30 | Belgium |
| 31 | Poland |
| 32 | Angola |
| 33 | Ghana |
| 34 | Kenya |
| 35 | Rwanda |
| 36 | Morocco |
| 37 | South Africa |
| 38 | Nigeria |
| 39 | Tanzania |
| 40 | Uganda |
| 41 | United Arab Emirates |
| 42 | Bahrain |
| 43 | Philippines |
| 44 | Qatar |
| 45 | Kuwait |
| 46 | South Korea |
| 47 | Malaysia |
| 48 | Japan |
| 49 | Thailand |
| 50 | Türkiye |
| 51 | Singapore |
| 52 | Israel |
| 53 | Indonesia |
| 54 | Jordan |
| 55 | Vietnam |
| 56 | Argentina |
| 57 | Brazil |
| 58 | Colombia |
| 59 | Canada |
| 60 | Peru |
| 61 | Mexico |
| 62 | Chile |
| 63 | United States |
| 64 | Saudi Arabia |
| 65 | Australia |
| 66 | New Zealand |
Please contact us if your place is not on the list, and we will check if there are other options for you.
Questions?
If you have any questions about our shipping policy, please reach out to our Support Team at service@troou.shop. We’ll respond promptly!